Return and Refund Policy

At Urbane Elegance, we strive to ensure that your shopping experience is exceptional. However, we understand that there may be instances where you wish to return a garment. We've outlined our return policy below to assist you with a smooth and hassle-free return process.

Exchange and return policy :

  • Bumper Sale products are not eligible for size exchange and returns. 

Return Eligibility:

  • Returns are accepted within 7 days from the date of delivery.
  • To be eligible for a return, the garment must be in unused and unworn condition, with all original tags and packaging intact.
  • Please note that all items purchased through Snapmint (EMI) are not eligible for returns; only exchanges are allowed.

  • No returns are applicable once an exchange request has been initiated.

  • Certain sale items and damaged products are not eligible for return

Handling Fee:

  • A nominal handling fee of Rs. 150/- will be deducted from your refund in the case of a return. This fee covers the cost of processing and handling your return.

Return Process:

  • Initiate the Return: To initiate a return, please contact our customer support team at support@urbaneelegance.in or you can also place a return request here 

  • Packaging: Please ensure that the garment is securely packaged with all original tags and packaging included.

  • Logistics Assistance: Urbane Elegance will provide assistance with the logistics for the return. Our designated courier partner will arrange a pickup from the address where the garment was delivered.

Refund Process:

  • Refunds will be processed based on the mode of payment:
    • Payments made through prepaid mode (credit/debit cards, online payment methods) will be refunded directly to the bank account used for the purchase.
    • Cash on Delivery (COD) order refunds will be provided as store credit, which can be used for future purchases on our website.
    • Once your returned garment is received and inspected, we will process your refund within 3 business days. 

Damaged or Defective Garments:

  • If you receive a damaged or defective garment, please contact our customer support team immediately. We will arrange for a replacement or issue a full refund, including any shipping charges incurred.

  • If you receive a damaged product, please capture a video and share it with us at support@urbaneelegance.in for review. If approved, an exchange will be provided.

Urbane Elegance is committed to your satisfaction, and we are pleased to provide logistics assistance for your returns.

If you have any questions or need further assistance with your return, please contact our customer support team.

Thank you for choosing Urbane Elegance. We value your business!